Raiffeisen Bank: Store-Concept App for a Faster Branch Experience
Branch store-concept app that reduced queues and automated FAQs
We partnered with Raiffeisen Bank to prototype a store-concept application that eases pressure on branch staff and shortens customer wait times. The experience gives visitors quick answers to common questions, guides them to the right service, and encourages digital self-service—helping customers “skip the line” when they can and arrive prepared when they can’t.
Challenge
Branches were handling a high volume of information requests that could be solved faster with a guided experience. The goal: design a lightweight app for in-branch tablets/stands that’s simple to use, reduces friction, and nudges customers to digital channels where appropriate. Beta Studio
Our Approach
- Rapid discovery & flows: mapped top reasons for branch visits and the shortest paths to resolution.
- Kiosk-friendly UX: large targets, minimal input, clear choices in Bosnian/English.
- Content system: FAQs and service info structured so staff can update copy without code.
- Web + mobile parity: patterns reusable across web/app to keep the experience consistent.
Result
A clean, branded interface that helps customers self-serve common tasks and routes them to the right banker when needed—reducing queue times and demand on staff for basic information while improving perceived service quality.
Next Project
One Coworking